1. Prices and currency
Public prices are shown in US dollars with their monthly and, where offered, yearly billing amounts. Gran Reserva has a fixed published price of $999 monthly or $9,990 yearly and is activated through a sales-assisted order. Familia shows no public amount: its written proposal separately states a one-time implementation cost and a recurring monthly cost for that client, covering white label, custom domains, integrations, data delivery, migration, usage, support, and service commitments. Volume code packs and other negotiated services may also use a separate written quote. Prices can change for future periods with notice required by law; a checkout or renewal notice controls if it conflicts with a marketing summary.
2. Automatic renewal
A paid subscription renews automatically at the end of each billing period until canceled. By starting a subscription, you authorize recurring charges to the payment method on file for the plan, taxes, and disclosed add-ons. Clerk manages the subscription interface and Stripe processes payment-card transactions. QR Cigars is the service provider and merchant responsible for its charges unless an order form states otherwise.
3. Fourteen-day trials
Each eligible new account receives one automatic 14-day Reserva product trial when it creates its first brand. Eligible Capa, Reserva, and Reserva Especial checkouts may also display a card-free trial. A trial does not authorize a charge by itself and returns to Free unless the account separately confirms a paid subscription. Trial eligibility can be limited by account, organization, or prior use. Admin-granted promotional access is separate and does not change a Clerk trial or subscription unless stated in writing.
4. How to cancel
Open Dashboard, Billing, then Manage subscription and complete the cancellation in the billing portal. Cancel a paid subscription before the next renewal shown there. A card-free trial does not need to be canceled to avoid a charge. If the portal is unavailable, email hello@qrcigars.com before the deadline with the account email and request, and keep the sent confirmation.
Unless checkout says otherwise, cancellation stops future renewal and paid access continues through the current paid period. Canceling does not automatically refund prior charges. Closing a login without canceling the subscription does not cancel billing.
5. Upgrades and downgrades
The billing portal shows the effective date, proration, credit, or charge for a plan change before confirmation. Feature access follows the confirmed billing change and any temporary admin trial. A downgrade can hide paid features or media but does not automatically delete saved catalog content.
Standard printed QR destinations continue on available lower-plan pages and do not expire solely because of a downgrade or cancellation, subject to the Terms. Some catalog items may be hidden if the lower plan has smaller limits.
6. Refunds and billing errors
Fees are non-refundable except where required by law, a written order form, or an express QR Cigars commitment. This includes unused time after cancellation, accidental non-use, and partial billing periods. Nothing in this Policy limits mandatory cancellation, withdrawal, refund, or chargeback rights that cannot be waived.
Report a duplicate, incorrect, or unauthorized QR Cigars charge to hello@qrcigars.com promptly, preferably within 30 days. Provide the account email, date, amount, and transaction reference, but never send a full card number or security code. Approved refunds are issued through Stripe and timing depends on payment networks.
7. Serialized authenticity code packs
Code packs are one-time purchases, not subscriptions. Credits do not expire merely because time passes or the account changes plan, but using them requires an eligible account and the continued operation of the Service. Credits have no cash value, cannot be transferred without written approval, and cannot be used for another account or brand unless the order permits it.
A code-pack purchase becomes non-refundable once codes are generated, minted, downloaded, exported, delivered to a printer, or otherwise used, except where mandatory law requires a remedy. The account holder is responsible for production quantities, secure handling, printing accuracy, and preventing duplicate or unauthorized code use.
8. Taxes and failed payments
Prices may exclude sales, use, value-added, withholding, or similar taxes. You are responsible for taxes that law assigns to you, excluding taxes on our net income. Provide valid tax information when requested.
If payment fails, we or the billing providers may retry, request another method, restrict paid features, or suspend the subscription. Suspension for nonpayment never disables consumer-facing printed codes (Terms, Section 7). You remain responsible for valid outstanding charges and reasonable collection costs allowed by law. We will not ask for payment credentials by unsolicited email or WhatsApp.
9. Scan-resolution service level
For accounts on the Reserva Especial, Gran Reserva, or Familia plan, we commit to 99.9% monthly availability of public scan resolution — the redirect service behind printed QR codes and the public authenticity verification endpoint. Availability is measured per calendar month across the Service's scan infrastructure. The dashboard and other features are not covered by this commitment.
If monthly scan-resolution availability falls below the commitment, request a service credit within 30 days of the month's end at hello@qrcigars.com: 10% of that month's subscription fee below 99.9%, 25% below 99.0%, and 50% below 95.0%. On yearly billing the credit is calculated against one month's equivalent share of the yearly fee. Credits apply to future invoices, have no cash value, and are the sole and exclusive remedy for an availability shortfall.
Excluded from the measurement: scheduled maintenance announced in advance, failures of the open internet, DNS, or systems outside our control, the client's own acts or systems, force-majeure events, and suspensions applied under the Terms.
10. Billing support
For billing questions, cancellation help, invoices, or a charge review, email hello@qrcigars.com. Include the account email and brand name. Do not include full payment-card details.