1. Prices and currency
Public self-service prices are shown in US dollars and billed monthly unless checkout or an order form says otherwise. Familia, volume code packs, implementation, and other negotiated services may use a separate written quote. Prices can change for future periods with notice required by law; a checkout or renewal notice controls if it conflicts with a marketing summary.
2. Automatic renewal
A paid subscription renews automatically at the end of each billing period until canceled. By starting a subscription, you authorize recurring charges to the payment method on file for the plan, taxes, and disclosed add-ons. Clerk manages the subscription interface and Stripe processes payment-card transactions. QR Cigars is the service provider and merchant responsible for its charges unless an order form states otherwise.
3. Fourteen-day trials
Eligible Capa, Reserva, and Gran Reserva checkouts include a 14-day trial when displayed at checkout. Unless canceled before the trial ends, the selected plan automatically becomes paid and the payment method is charged. Trial eligibility can be limited by account, organization, payment method, or prior use. Admin-granted promotional access is separate and does not change a Clerk trial or subscription unless stated in writing.
4. How to cancel
Open Dashboard, Billing, then Manage subscription and complete the cancellation in the billing portal. Cancel before the next renewal or trial end shown there. If the portal is unavailable, email hello@qrcigars.com before the deadline with the account email and request, and keep the sent confirmation.
Unless checkout says otherwise, cancellation stops future renewal and paid access continues through the current paid period. Canceling does not automatically refund prior charges. Closing a login without canceling the subscription does not cancel billing.
5. Upgrades and downgrades
The billing portal shows the effective date, proration, credit, or charge for a plan change before confirmation. Feature access follows the confirmed billing change and any temporary admin trial. A downgrade can hide paid features or media but does not automatically delete saved catalog content.
Standard printed QR destinations continue on available lower-plan pages and do not expire solely because of a downgrade or cancellation, subject to the Terms. Some catalog items may be hidden if the lower plan has smaller limits.
6. Refunds and billing errors
Fees are non-refundable except where required by law, a written order form, or an express QR Cigars commitment. This includes unused time after cancellation, accidental non-use, and partial billing periods. Nothing in this Policy limits mandatory cancellation, withdrawal, refund, or chargeback rights that cannot be waived.
Report a duplicate, incorrect, or unauthorized QR Cigars charge to hello@qrcigars.com promptly, preferably within 30 days. Provide the account email, date, amount, and transaction reference, but never send a full card number or security code. Approved refunds are issued through Stripe and timing depends on payment networks.
7. Serialized authenticity code packs
Code packs are one-time purchases, not subscriptions. Credits do not expire merely because time passes or the account changes plan, but using them requires an eligible account and the continued operation of the Service. Credits have no cash value, cannot be transferred without written approval, and cannot be used for another account or brand unless the order permits it.
A code-pack purchase becomes non-refundable once codes are generated, minted, downloaded, exported, delivered to a printer, or otherwise used, except where mandatory law requires a remedy. The account holder is responsible for production quantities, secure handling, printing accuracy, and preventing duplicate or unauthorized code use.
8. Taxes and failed payments
Prices may exclude sales, use, value-added, withholding, or similar taxes. You are responsible for taxes that law assigns to you, excluding taxes on our net income. Provide valid tax information when requested.
If payment fails, we or the billing providers may retry, request another method, restrict paid features, or suspend the subscription. You remain responsible for valid outstanding charges and reasonable collection costs allowed by law. We will not ask for payment credentials by unsolicited email or WhatsApp.
9. Billing support
For billing questions, cancellation help, invoices, or a charge review, email hello@qrcigars.com. Include the account email and brand name. Do not include full payment-card details.