1. Agreement and operator
These Terms form a binding agreement between Rojocuadrado LLC, doing business as QR Cigars (QR Cigars, we, us), and the person or organization using the Service. By creating an account, starting a trial, purchasing a plan or code pack, or using the Service, you accept these Terms.
Rojocuadrado LLC is a single-member limited liability company organized in Wyoming, United States. Its registered mailing address is 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, United States. QR Cigars is operated from the Dominican Republic.
If you use QR Cigars for a company, cigar brand, or other organization, you confirm that you have authority to bind that organization. If you do not accept these Terms, do not use the Service.
Section 19 sets out the additional terms for a Lounge account, the free personal account for smokers, and which of these Terms apply to it.
2. Eligibility and adult use
Business account holders must be at least 18, have legal capacity to contract, and use the Service for legitimate business purposes. A Lounge account holder must be 21 or older, in every country, and at least the legal smoking age where they live if that is higher. Public cigar content is restricted to visitors who are of legal smoking age in their location. You may not use the Service where doing so is prohibited by law.
3. What QR Cigars provides
QR Cigars provides hosted brand, cigar line, vitola, collection, and authenticity pages; QR destinations; first-party analytics; ratings; subscriber and contact capture; catalog tools; and related account features. QR Cigars is a software platform. It does not manufacture, distribute, sell, or deliver tobacco products and is not a tobacco marketplace.
Features, plan limits, and supported integrations may change. Material paid-feature changes will be communicated as required by law. Beta, trial, or preview features may be changed or withdrawn without a service-level commitment.
4. Accounts and security
- Provide accurate account and billing information and keep it current.
- Protect sign-in credentials and promptly report suspected unauthorized use.
- You are responsible for activity performed through your account, including by authorized staff or contractors.
- Do not share access in a way that defeats plan limits or security controls.
5. Brand content and licenses
You retain ownership of logos, photographs, catalog information, stories, translations, links, trademarks, and other material you submit (Brand Content). You grant QR Cigars a worldwide, non-exclusive, royalty-free license to host, copy, resize, translate when requested, display, and distribute Brand Content only as needed to operate, secure, promote, and improve the Service.
You confirm that you have all rights, permissions, releases, and lawful bases needed for Brand Content. You are responsible for its accuracy, legality, advertising classification, health claims, intellectual property clearance, and availability in every territory where you make it accessible.
6. Subscribers, contacts, and marketing
When a visitor asks to hear from a brand by email, QR Cigars sends a confirmation email and excludes the address from platform announcement audiences until the visitor confirms. Brands on eligible plans can instruct QR Cigars to transmit plain-text announcement emails to their confirmed subscribers; every such email carries an automatic unsubscribe link, and QR Cigars suppresses unsubscribed addresses from that brand's future announcements. The brand remains responsible for the content it sends, for any contact it makes outside the platform, for honoring opt-outs in its own channels, for keeping proof of consent, for any additional confirmation required outside QR Cigars, and for complying with email, WhatsApp, tobacco advertising, privacy, and direct-marketing law.
When a smoker follows the brand from a Lounge account with email updates on, the account's verified email address serves as the confirmation and the subscriber record shows that it came from a Lounge follow. The record is the brand's like any other subscriber. Unfollowing, turning email updates off, or deleting the Lounge account unsubscribes it, and the brand must honor that opt-out in every channel it uses.
You may use subscriber exports only for the brand and purpose for which the visitor provided the information. You may not buy, sell, combine, scrape, or use the list for unrelated brands or campaigns without a valid legal basis and any required new consent.
7. QR destinations and printed materials
Standard printed QR destinations do not expire solely because you downgrade or cancel. If a page exceeds the new plan's features, content may be saved but hidden or presented with reduced functionality. Serialized code credits are governed by the Billing and Cancellation Policy.
Billing status never disables consumer-facing codes. Nonpayment, a failed payment method, or a billing dispute restricts only dashboard access and paid features; public scan resolution and authenticity verification for codes you have already printed stay live. We may redirect, suspend, or disable a code only where reasonably necessary for security, legal compliance, or abuse prevention, or to enforce the acceptable-use rules, and except in urgent security or legal situations we will give written notice and at least 30 days to resolve the issue before a code is suspended.
You can export your complete code registry (every code with its product target) from the dashboard at any time, on every plan, deactivated codes included. If we ever discontinue the Service, accounts in good standing receive at least 12 months' written notice or the remainder of any prepaid term, whichever is longer, a final registry export, and reasonable cooperation to redirect printed codes.
References to printed codes working forever describe the no-expiration product rule. They are not a warranty that QR Cigars, internet access, third-party infrastructure, a domain name, or any business will operate indefinitely.
8. Plans, trials, and payment
Paid plans renew automatically at the interval and price shown at checkout until canceled. The current 14-day trials do not require a payment method and do not authorize a charge by themselves. A trial returns to Free unless you separately confirm a paid subscription. When you do confirm a paid plan, you authorize our payment processors to charge the payment method on file, including applicable taxes. The Billing and Cancellation Policy is incorporated into these Terms.
9. Acceptable use
You must follow the Acceptable Use Policy, including its restrictions on unlawful tobacco promotion, marketing to minors, deceptive authenticity or health claims, counterfeit goods, sanctions violations, privacy abuse, interference, and malicious content. We may remove content or suspend access when we reasonably believe use creates legal, security, reputational, or user harm.
10. QR Cigars intellectual property
The Service, software, design system, QR routing technology, documentation, reports, and QR Cigars marks are owned by QR Cigars or its licensors. These Terms give you a limited, revocable, non-transferable right to use the Service during your account term. They do not transfer our intellectual property to you.
If you send suggestions or feedback, you permit us to use them without restriction or compensation, provided we do not identify you publicly without permission.
11. Third-party services
The Service relies on providers for authentication, hosting, databases, storage, payment processing, email delivery, and communications. Their services may be governed by separate terms. QR Cigars is not responsible for third-party sites, a brand's external website, WhatsApp, social media, payment networks, or content outside our control.
12. Suspension and termination
You may stop using the Service and cancel a paid subscription at any time. We may suspend or terminate access for material breach, unlawful conduct, security risk, nonpayment, repeated complaints, or legal demand. Where practical and lawful, we will give notice and a reasonable opportunity to cure. Suspension for nonpayment affects dashboard access and paid features only; Section 7 protects your printed codes.
After termination, your right to use private account features ends. We may retain or delete data according to the Privacy Policy, legal obligations, backup cycles, and legitimate dispute or security needs. Sections that by nature should survive, including payment, ownership, disclaimers, liability, indemnity, and disputes, remain in effect.
13. Disclaimers
To the maximum extent permitted by law, and except for the scan-resolution service level in the Billing and Cancellation Policy, the Service is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation. We do not guarantee sales, engagement, regulatory compliance, search placement, authenticity, or the accuracy of Brand Content.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded. The Tobacco and Platform Disclaimer also applies.
14. Limitation of liability
To the maximum extent permitted by law, QR Cigars and its affiliates, officers, staff, and suppliers are not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, data, business opportunity, or production materials, even if advised of the possibility.
Our total aggregate liability arising from the Service will not exceed the greater of USD 100 or the amount you paid QR Cigars for the Service during the 12 months before the event giving rise to the claim. These limits do not apply where prohibited or to liability that cannot legally be limited.
15. Indemnity
To the extent allowed by law, you will defend and indemnify QR Cigars from third-party claims, damages, penalties, and reasonable costs arising from your Brand Content, tobacco promotion or sales activity, subscriber communications, infringement, unlawful use, or breach of these Terms. We will give reasonable notice and allow you to control the defense, subject to our right to participate and approve any settlement that admits fault or imposes obligations on us.
16. Confidentiality
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. For you this expressly includes unpublished catalog content, pre-release blends and vitola specifications, production and batch records, retailer lists, and subscriber data; for QR Cigars it includes non-public platform information, security details, and non-public pricing.
Confidentiality does not cover information that is or becomes public without breach, was lawfully known before disclosure, is received from a third party without duty, or is independently developed. A party compelled by law to disclose will, where lawful, give prompt notice and disclose only what is required. Nothing in this section restricts processing the Privacy Policy or the Client Data Use Addendum permits, including the creation of de-identified aggregate data under its release boundaries.
This obligation survives for five years after the account closes, and for as long as the law protects a trade secret.
17. Governing law and disputes
Mandatory consumer, privacy, and other rights in your location remain unaffected. Otherwise, these Terms and non-contractual obligations are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law rules. Unless an order form or mandatory law requires another forum, the state courts located in Sheridan County, Wyoming, and, where federal jurisdiction exists, the United States District Court for the District of Wyoming have exclusive jurisdiction and venue.
Before filing a claim, each party agrees to give written notice and make a good-faith effort to resolve the dispute for at least 30 days.
18. Changes and contact
We may update these Terms as the Service or law changes. We will post the revised date and provide additional notice when required. For an existing client account, a material change to payment obligations, dispute terms, or another bundled agreement term will be presented for affirmative acceptance and will not bind that account merely through silence. A change to data-use participation under the Client Data Use Addendum takes effect when it is published and announced to the account owner by email and in the product; the owner can switch the account to Private Data Mode at any time in the dashboard Settings, at the price the Billing Policy states. Nonmaterial changes may take effect on the posted date to the extent permitted by law.
The English and Spanish versions are intended to state the same agreement, and the acceptance record identifies the language displayed to the signer. If the versions conflict, the English version controls except where mandatory law requires otherwise or a signed order form expressly selects another controlling language.
Questions may be sent to hello@qrcigars.com. Formal legal notices to QR Cigars should be addressed to Rojocuadrado LLC, doing business as QR Cigars, 1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, United States, with a copy by email to hello@qrcigars.com.
19. Lounge accounts for smokers
A Lounge account is a free personal account that lets a smoker save cigars and houses, follow houses, keep a private smoke journal, fill in an optional profile, and receive picks, trivia, and house updates. It is a direct relationship between you and QR Cigars under these Terms, the Privacy Policy, and the Consumer Profile Notice. This Section and Sections 1 to 4, 9 to 14, 17, and 18 apply to a Lounge account; Sections 5 to 8, 15, and 16 apply only to business accounts.
Eligibility. You must be 21 or older to open a Lounge account, in every country, and at least the legal smoking age where you live if that is higher. At sign-up you enter your date of birth; QR Cigars uses it only to check your age and then discards it, keeping only the fact that the check passed and a broad age band. You may open one account, only for yourself. We delete an account we learn belongs to someone under 21.
No purchases. The Lounge does not sell, offer, reserve, ship, or deliver tobacco, and nothing in it is an offer to sell. Where-to-buy information and links lead to independent retailers and brands, and any purchase is between you and them. Picks, pairings, trivia, and streaks are for information and enjoyment only. They carry no prizes, points, rewards, rankings, or leaderboards, make no health claims, and are not a suggestion to smoke or to smoke more.
Following a house. When you follow a house with email updates on, you ask that brand to add you to its subscriber list with your account's verified email address. That subscriber record belongs to the brand, which decides how to use it under its own privacy notice and the law; QR Cigars transmits the brand's emails for it. Unfollowing, turning email updates off, or deleting your account unsubscribes you from that brand, and the brand keeps a record of your subscription and its end. A follow with email updates off, including any follow of a house whose plan does not include subscribers, is only counted: the brand does not receive your identity. No brand learns which other houses you follow or sees your profile answers except in aggregate statistics.
Email from QR Cigars. QR Cigars may email you about the Lounge, such as a weekly house digest and the Cigar of the Week, under the consent you give when you create the account. That choice is on by default; every such email carries a one-click unsubscribe link, and you can turn it off in Lounge settings at any time without changing your follows. QR Cigars also sends account and security messages when needed.
Your content and conduct. Journal notes, ratings, and pairings you record are private to you; you keep ownership of them and grant QR Cigars only the license needed to store them and show them to you. Do not put another person's personal information or anything unlawful in them. Use the Lounge only for yourself and follow the Acceptable Use Policy: do not share your account, open accounts in bulk, automate saves, follows, or answers, manipulate counts, ratings, or trivia, or use the Lounge to buy, sell, trade, advertise, or solicit.
Deleting your account. You can delete your Lounge account at any time in Lounge settings. Deletion removes your profile and everything attached to it, including favorites, follows, journal, picks, and trivia history, and unsubscribes you from every house you followed with email updates on. Each brand keeps its record of your subscription and its end, as with any unsubscribe. If you do not sign in for 24 months, we warn you and then delete the account unless you sign in. We may suspend or close a Lounge account that breaks these Terms.
Changes. We will announce a material change to this Section in the Lounge or by email before it applies to you. If you do not agree, you can delete your account.